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Please Note: Phone calls will be returned between the hours of 2:00 pm and 3:00 pm Monday through Friday as long as I am not with a client, in the middle of grooming a four-legged friend or on the other line. Since I am a one woman show, I cannot respond to calls while I am focused on caring for your fur babies. I will try to return calls within 24 hours. There typically is not a "grooming emergency", but if you feel your pet needs urgent care for an allergy, skin condition etc., leave me a message and please call your pet's Veterinarian. I will always do my best to help you with your pets grooming needs, hygiene and care for their overall well-being.
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Shelby's Pet Styles LLC full grooming salon services to cats and dogs 30 lbs and under. Shelby is a licensed professional, pet groomer offering one-on-one pet grooming services to provide your four-legged friends with the individual attention they deserve. This is why I will schedule your pet their own individual appointment time so I can give them my undivided attention. At my home salon there is no dropping them off early just to have them wait their turn in an assembly line fashion as many pet grooming salons do. When you schedule your pet's grooming appointment or house call service, you can pick an available appointment time that is convenient for you. This setup is ideal due to the stress that grooming can bring to your pet. It's better, safer and less stressful than a box store or those hot, cold and loud mobile grooming trailers.Shelby's Pet Styles LLC is located in a home studio fitted for a peaceful, serene and professional atmosphere for your fur baby's utmost comfort.
General Salon Policies (See Salon Agreement):
Grooming services are scheduled by appointment only to assure one-on-one service for each of my clients. The entire process usually takes an 1 to 2 hours per pet, but may take longer depending on the age, size, breed, coat/skin condition (matted/pelted fur), and the overall temperament of your pet.
I request that you please drop off your pet at their scheduled appointment time (no earlier unless arranged prior to appointment).
Please do not show up before I have called you to pick up your pet; doing so may interrupt the grooming process and cause your pet to become excited and as a result I may not be able to complete their grooming services.
Due to space limitations and providing a less stressful atmosphere, I require that you collect your pet within 30 minutes after their completion. Clients leaving pets for periods longer than this may be assessed a fee.
All pets must be current on vaccinations in order to be groomed, no exceptions.
Fleas and Ticks are a health concern. If your pet comes in with fleas it will receive: a Capstar oral treatment, an all-natural flea bath and will be sent home without full service at your expense. Ticks will also be removed for a fee. This is for the concern of flea infestation in my salon and to prevent spreading to other pets. Video of the fleas and ticks on your pet will be provided upon pickup. Clean-up and extermination fees will be at your expense.
I take precautionary measures with all fur clients, but cannot be held responsible for cuts or lacerations on severely matted pets. You will be notified of any concerns prior to grooming and if an instance of irritation occurs.
I reserve the right to reject any pet at my sole discretion if I believe that grooming the pet will be hazardous to the pet or myself. I also reserve the right to refuse services to any client who shows disregard for me, my time and the time of my other clients and their pets.
Cancellations and Rescheduling: Please provide adequate notice of cancellation to keep your fur babies spot on my client list. Should you need to change or cancel your pet’s appointment, please provide 48-hour notice to avoid cancellation and rebooking fees.
Late/Tardy Policy: I will hold your pets’ appointment for 15 minutes. After 15 minutes you will be required to pay a rebooking fee before being able to reschedule another appointment. This is to insure I have enough time to spend on your pet and to insure I do not run over into someone else’s appointment. Thank you for considering my time and the time of others.
Grooming prices vary based on the temperament of your pet, their size, breed and the overall condition of their skin and coat. Additional charges apply to matted pets and those requiring extra special attention.
All prices are not fixed due to the nature of the business and prices given over the phone are quotes and subject to change. Each grooming session can present different issues, needs or concerns. You will never be charged more than $10 over the quoted amount for that service unless your pet is matted and requires a dematting fee (see Matted Pet Policy/Release Form).
Prices are subject to change with varying fluctuations in market costs. You will be told prior to service if your pet's grooming price will be increased.
All grooming prices are subject to taxes. As usual with all service providers, groomers are always happy to receive tips for their hard work. Thank you as always.
Distemper/Parvo Vaccination required for all dogs under 10 years of age.
Rabies Vaccination required for all dogs.
